At It's a Dog Shop all orders are dispatched via registered Post or Australian Air Express Couriers which have both proven to be a very reliable services. 
However there is always a slight possibilty with any type of courier company that parcels can go missing or get damaged.
All orders are sent with a tracking number, and a signature must be obtained on receipt of goods.
It's a Dog Shop will insure any goods valued over $200, excluding freight charges, automatically. However for goods valued under $200 will not be sent with any Insurance and are delivered at your own risk.

Here at It's a Dog Shop we offer you the option to purchase Postage Insurance Cover so that you can have peace of mind and be protected against any damage or loss of goods.

Choice of Postage Insurance Cover Amount:

Goods Value = $0 - $100 (exc. freight) Postage Insurance upto $100
Goods Value = $101 - $200 (exc. freight) Postage Insurance upto $200